At SAMURAI DRUGSTORE, we are now asking for payment by credit card.
The available credits are as follows.
【VISA / MASTER / JCB / AMEX / DINERS】
Other payment methods will be added
Shipping Methods
Order to delivery flow
Logistics company we use
In our shop, it ships using two companies of "EMS"and "UPS".
We will select the better method according to the delivery area and product content.
Currently, the shipping of "EMS" is suspended in most countries due to the spread of the new coronavirus infection (COVID-19).
We will ship using "UPS" until "EMS" is restarted.
Unfortunately, we are unable to offer any other shipping options.
※ By a customer, you can't designate it.
Please accept it.
EMS
UPS
Estimated delivery time
(varies by country)
Generally 4-7 days
Generally 4-7 days
Online tracking
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Compensation for loss or damage
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Restrictions
・Not available to all countries
・Cannot ship rechargeable battery items that are not built-in.
・Not available to all countries
・Cannot ship rechargeable or dry cell batteries.
Notes
・Fast, Safe
・Highly Recommended
・Fast, Safe
・Recommended
※Compensation for loss or damage may vary by country.
※EMS orders are not eligible for compensation or investigation of non-delivery if 6 months have passed from the shipping date.
(Investigation of non-delivery may be requested only after 3 weeks have passed from the shipping date for both EMS and UPS)
Customs
Customers may be required to pay customs fees when receiving foreign shipments.
Samurai-Drugstore unfortunately has no control over any fees/taxes levied by your country's government.
We are by law unable to undervalue shipments or mark them as "Gift", and therefore cannot fulfill any such requests to do so.
All orders are marked as "Merchandise" with the full value of contents written on an invoice attached to the outside of the parcel.
We are unfortunately unable to put invoice documents inside parcels, or ship orders without an invoice.
Please be aware of the matter before placing any orders.
Please note that some countries may require parcels to be opened for customs inspection.
Our store cannot be held responsible for any actions taken by customs officials,
and we are unable to provide compensation or replacements for any items lost, seized, or damaged during the inspection.
Shipment Tracking
Online tracking is available for all shipping methods.
Online tracking is available at the following websites.
Please note that online tracking status may not always be up-to-date.
Samurai-Drugstore has no control over the delivery of parcels and
we are therefore unfortunately unable to answer any questions relating to parcel delivery status.
Please contact your local office for more information.
Shipping Limitations
Not all shipping methods may be available for all orders.
Some countries do not offer EMS, UPS service, and there are size and weight limitations.
Your order may be modified without prior notice if it is not eligible.
Returns
All sales are final and returns are not accepted.
However, there are some cases in which local postal services may return your parcel to us because of it being unclaimed,
failure to pay import fees, etc. If that happens, we will contact you to arrange reshipment.
In case a reshipment fee is required, our shop will be unable to cover it, therefore we will require that the customer pay for it.
Please note that items will be re-shipped in the same condition as they are returned to our store.
Postage fees for initial delivery are non-refundable.
Please also note that, in certain cases, orders shipped UPS may be charged an additional shipping fee to return the parcel to us.
As with reshipment fees, we are unable to cover it and will require the customer to pay for it.
About Tariffs
For customs duty, the information site on the customs duty of the shipping destination is summarized below. Please refer to the applicable area.
